terms & conditions
These terms and conditions apply to all orders placed by the customer with BÖF ApS, at www.boefboef.com or www.boefboef.dk. Please read our Terms and Conditions carefully before placing any orders. By placing an order, you enter into an agreement with us and accept these Terms and Conditions. We may modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Sønder Boulevard 96
1720 Copenhagen V
Telephone number: +45 27 48 48 68
how to shop
1. Submitting your order
Before proceeding to payment, you can review your order (including your total price inclusive of VAT and shipping charges) and make changes if needed. You are bound by your order from the moment you accept the online offer of BÖF and the conditions thereby stipulated have been fulfilled (once the order has been submitted and payment confirmed on the website). Please note that the order will not be valid if BÖF cannot confirm the billing and shipping addresses that you provide. We also reserve the right to only accept orders from those aged over 18 years old.
We only sell items that we have in stock. Products may sell out during the shopping session, and stock availability will be updated once you reach the checkout. Please note that all prices and product information on www.boefboef.com or www.boefboef.dk are subject to change.
The online store is available only to customers who have been issued a valid credit card by a card provider that is acceptable to BÖF online. We accept the following credit cards: VISA, Mastercard, Maestro, VISA Electron and American Express. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The total order sum will be reserved on your payment card until we have shipped your order from our warehouse. BÖF cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies we offer.
3. Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order. Check you spam-filter if you haven’t received it after 30 min.
4. Changes in your order
Once your order has been placed and you have received an order confirmation email, you may not make any changes to your order. If you wish to make changes to your placed order, or if there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to contact BÖF customer service immediately at email@example.com or on +45 27 48 48 68.
As a customer you have a 2-year warranty covering manufacturing faults. Items that are damaged as a result of normal wear and tear are not considered to be faulty. You must notify us within a reasonable time after you have found the defect.
For faulty items BÖF will make a full refund to you, including for return shipping, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
Please contact us at firstname.lastname@example.org if you have a warranty claim, including order number, photos of the claim area and a description of the claim.
Customs and Sales Tax/Vat
For customers within the European Union, VAT (25%) is included in all prices. For customers outside the European Union, VAT/sales tax will be removed from the price on the final order. Orders may be subjected to local taxes and/or import duties at your own expense.
The personal information you forward to BÖF will only be used in order to fulfil the undertakings BÖF have and to assure you the best service. BÖF assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from www.boefboef.com or www.boefboef.dk, please send an email to email@example.com